Interview Q&A
How long have you been in business?
Crown Carpets was founded in 1963. We have been making customers happy for 53 years.
What is your primary product or service?
Crown Carpets can furnish and install carpet, sheet vinyl, hardwoods, laminate flooring, luxury vinyl tile and plank, and ceramic tile. We also offer a number of products for countertops.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
My father started Crown Carpets when I was 10 years old. I truly am a "rugrat", having been involved in the business for most of my life. I've done installing, warehousing, estimating, shipping and logistics, purchasing, commercial and residential product specification, sales, and management.
How do you differentiate yourself from other businesses in your category and area?
Crown Carpets operates from a larger building than most and so can maintain a massive product inventory on site. Our volume buying allows us to negotiate better pricing which translates to lower prices for the consumer. So Crown's customers get their flooring faster and pay less. Crown also has its own estimators and installers so we can offer shorter turnaround times for installation and have more control over the finished product.
How many locations do you have and do you have plans to expand?
Crown Carpets currently operates from one location in Gresham, Oregon.
Provide detailed directions to your location
Crown is located at 21655 SE Stark Street in Gresham, Oregon. We are located relatively close to 1-84 between the 181st Street and Fairview (209th Street) exits and very easy to get to from either.
What type of payments do you accept?
Crown accepts cash, checks, and most credit cards. We also offer "same-as-cash" financing on your good credit.
Which areas do you service?
Crown Carpets services the greater Portland metropolitan area and all of its outlying suburbs.
Who owns your company or runs daily operations?
Crown is local family-owned and operated.
What are your hours of operation?
Crown is open Monday through Saturday from 9:00 am to 6:00 pm.
What is the best compliment anyone can give you?
Repeat business and word-of-mouth referrals are the greatest compliment.
What is your favorite quote or Bible verse?
"The secret to success in business is to take care of ALL of the people; your customers, your vendor partners, and your employees. If you take care of all of the people, the money will take care of itself." -Willard W. Lepper- Founder and Chairman Emeritus